Faqs & Authentication

Coinexmarket improves every inconvenience from previous Bitcoin trade markets, to serve YOU only with the best.

Faqs & Two Factor Authentication

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Frequently Asked Questions

If it is a new and untested currency we do accept Pay to List service. Currently, there is a setup fee of 1 BTC and a yearly fee of 0.25 BTC - this yearly fee does not apply to coins that have a trading volume of at least 0.2 BTC over a three (3) weeks period. In order to list a coin, its wallet must have an open source code available for inspecting trojans and other malware that could manipulate Coinexmarket as a service.
The simple answer is Yes! We are limited by hardware, and some currencies will be unlisted if they do not have a 0.2 BTC Volume over a period of three (3) weeks. We do however offer an un-listing guarantee program, where the community can pay a yearly fee in order to keep the currency listed. The fee is currently set to 0.25 BTC/year.
Coinexmarket is a crypto currency exchange platform with a wide range of crypto currencies that hosts the most important market players. We enhance cooperation with the most popular crypto currencies in the market and provide the possibility to gain profit of electronic money..
Yes, they are! Attack-proof encryption is used by the system that excludes any threat of access or forgery of the electronic wallets and accounts. Bitcoin and other currencies are strongly protected and anonymous, and cryptocurrencies do not save any personal data of the owners and their electronic wallets. Coinexmarket does not share or distribute any information of its users by anyway.
Coinexmarket fulfills exchange trades and charges a commission from each trade. Commission amount depends upon the currency type however does not exceed 0.2% of the trade amount as a general rule.
In order to do exact calculations, Coinexmarket uses Decimal fixed point. Once your value is constructed it is immutable and will keep a precision up to 63 numbers during the calculation, leaving no room for math errors. Coinexmarket utilizes ROUND_HALF_DOWN for rounding any value - after the full calculation is complete for your presentation.
Users and their safety are our main focus, and we constantly work on the improvement of our Support Team performance. We respond to our users usually within an hour, but sometimes it takes up to 24 hours to resolve the issue.
Changing the associated email is possible; You can do so by visiting this page: Change email. Insert your new email and then verify it from your old one. If you cannot access the old email, you have to contact support.
Due to site or server maintenance it will take some time Due to high transactions it will take some time Contact us directly

Getting Started

Crypto currency is a digital form of money that can be used just like any other type of money you control. However, this money exists solely on a node (hardware wallet that can be stored on your phone or computer). To store a currency you can download its wallet application onto your device, or keep the coin in an online wallet for quicker and more convenient access. Listed in the Nova markets there is a great number of crypto currencies similar to Bitcoin that have the same characteristics of safety and reliability.
Mining means that a computer hardware is adding transaction records to the public ledger (block chain = a chain of blocks). When finding a new block, transactions are validated and are arriving to their destinations.
Coinexmarket is an exchange platform with a wide range of crypto currencies. Creating an account at Coinexmarket website and using its services is completely legal. Exchanging crypto currencies is legal in the most part of the worlds, however, local terms might apply, therefore every user it's personally responsible for knowing the regulations of his state.
Coinexmarket strongly recommends that users do their best to protect their data from virus attacks and access by third parties by taking all the necessary measures to exclude risks of electronic funds robbery. Such protection can be made by the correct configuration of home routers, installation of anti-virus software, enabling 2FA Google Authenticator and creating a strong password.
Change the email address. Go to Account > Basic Settings, insert your new email and then verify it from your old one. If you cannot access the old email, you have to contact support. Change the password. Go to Account > Basic settings > press “change password” button. Reset the pin code. Go to Account > Basic settings > press the “change pin” button
Take advantage of our referral program and advertise Coinexmarket using your unique Referral Code. Every time a user joins from your referred link you will earn 10% of their trading fees. The more active users you refer to Coinexmarket the more you will earn. There is no limit on how many users you may refer.

The following actions will result in banning the user from the trollbox:

  • Attacking users.
  • Using phone numbers.
  • Attacking or blaming Coinexmarket website.
  • Sharing malicious links.
  • Help contents - support@conexmarket.io
  • Spamming links.
  • Using unacceptable language.
  • Flooding the board.
  • Passing out coins not listed on Coinexmarket

Two Factor Authentication

2FA/MFA is a single-use code that provides extra security compared to only using a traditional static password. The linked with your Novaexchange application will provide a OTP (One Time Password) every 20 seconds for security reasons.
To enable this feature you need Google Authenticator, an application that is available for both Android and iOS smartphones. Once you download Google Authenticator application to your smartphone you have to scan the QR-code on the activation page on NovaExchange with your smartphone camera or copy the 40 digit code below the barcode into the text box of Google Authenticator. Once you succeed with linking NovaExchange OTP-generator (one-time password generator) with your Google Authenticator, it will display a new 6 digit password every 20 seconds. You need to enter one of these OTP into NovaExchange 2FA/MFA activation page in order to activate this feature. Once activated it is used when logging in and performing certain tasks like withdrawal etc. Watch here an informational video Video clip
Yes you can. We recommend phone’s app Google Authenticator because it is 100% reliable, however there are many other PC providers. You have to download a Windows/Mac/Linux Authenticator from the Store and connect it with your Novaexchange account. To connect it, simply click enable Google Authenticator or got to Account >Google Authenticator Settings. From there insert manually the secret code below the QR into the authenticator application and then insert the 6digit code that the application provides in your Google Authenticator Settings page so you can link them. Keep in mind that the MFA code that your application is providing you will change every 20 seconds for security reason.
You will need to contact support, to get help to reset 2fa/mfa Contact Us directly